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We put our products through rigorous tests to ensure that our access products are built to the highest standards. You will probably never encounter a problem with your product, but in the unlikely event that within the warranty period (see table below) from the date of the original purchase, a problem caused by defects in either workmanship or materials is discovered, we'll be happy to repair or replace, at our option and without cost to the original purchaser. All we ask is that you get your ladder to our Distribution Centre in Cardiff. If it is determined that the problem is covered by our warranty, we'll take care of the rest. All transport costs to and from the Distribution Centre is to be paid by the customer. If a replacement is necessary and your product is no longer available, a comparable product will be substituted.

All of T.B. Davies (Cardiff) Ltd products are tested to withstand normal wear and tear, but are not indestructible and can be damaged by misuse. Our warranty will not cover wear and tear, misuse and/or abusive treatment. But we do ensure a timely resolution at a fair price. Misuse may include, but is not limited to, damage by vehicles, tools, people, animals, falling objects, acts of God, and using the product in any matter contrary to the warning/instruction labels or for an application it was clearly not intended.

Before you send your product back for warranty review, please call us on 08450 647647 to obtain a Return Authorisation Number or RAN from our Customer Service Department. Return your product prepaid, insured, and well packaged. Include your name, address, phone number, proof of purchase, and a brief description of the problem. The address to return the product is: T.B. Davies (Cardiff) Ltd, Penarth Road, Cardiff CF11 8TD. You can access more information on all T.B. Davies products by going to our web site: www.tbdavies.co.uk.

This shall be in lieu of any other warranty, expressed or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose. The liability of T.B. Davies (Cardiff) Ltd under this warranty shall be limited solely to repair or replacement of the ladder within the warranty period; and T.B. Davies (Cardiff) Ltd. shall not be liable, under any circumstances, for consequential or incidental damages, including but not limited to, personal injury or labour costs. This warranty does not affect your statutory rights. Manufacturing specifications are subject to change without notice.